Our Commitment to Government Customers
ManEvSis LLC is dedicated to providing exceptional return services for government organizations across Texas and beyond. Our comprehensive return policy ensures that government customers receive superior warranty and return protections that meet or exceed those offered to commercial customers.
All returns are processed through our authorized distribution partners and are subject to manufacturer-specific terms and conditions. Return eligibility depends on our distribution partners having return rights with the respective manufacturer.
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Return Authorization Process
Electronic RMA System
All returns require pre-authorization through our electronic Return Merchandise Authorization (RMA) system. This ensures proper tracking and expedited processing for government customers.
Timeline Requirements
- RMA Validity: 30 days from issuance
- Return Deadline: Products must be received within 30 days of RMA date
- Processing Time: Government customers receive credits within 14 business days
- Late Returns: RMAs received after deadline will be rejected and returned at customer expense
Required Information
To initiate a return, please provide:
- ManEvSis Sales Order or Customer Purchase Order Number
- Manufacturer Part Number and Product Description
- Quantity and Current Product Condition
- Detailed Reason for Return
- Serial Numbers for serialized equipment
- Government property/asset tag numbers
Return Categories & Requirements
Dead on Arrival (DOA) / Defective Products
Products that fail to function properly upon initial use are eligible for DOA returns according to manufacturer policies.
Requirements:
- Report issues immediately upon discovery
- Include all original packaging, components, accessories, software, and manuals
- Some manufacturers require direct returns or have limited return timeframes
Factory Sealed Product Returns
Unopened products in original manufacturer packaging may be eligible for return.
Condition Standards:
- New, clean condition without stickers, markings, or attachments
- Unopened, undamaged original packaging
- All original components, accessories, software, manuals, and registration cards included
- Products must be in completely resalable condition
Credit Terms
- Credits issued at current market price or original purchase price, whichever is lower
- Government customers protected by most-favored pricing policies
- Additional manufacturer fees may apply
- Processing completed within 14 business days for government accounts
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Brand-Specific Return Policies
Cisco Equipment Returns
Return Restrictions:Cisco maintains an "all sales are final" policy with limited exceptions for defective products, manufacturer errors, or order entry mistakes.
Defective Product Process:
- 30-day return window for RMA processing
- Defective parts must be returned within 10 calendar days of receiving replacement
- Failure to return within 30 days results in full list price charges
Non-Returnable Items:
- Custom/configured products
- Activated software licenses
- Products without proper authorization
Dell Product Returns
Return Window: 30 days from invoice date for most products
Condition Requirements:
- Products must be in "as-new condition"
- Original packaging and all components required
- No customer-induced damage, stickers, or markings
Restocking Fees:
- Up to 15% of purchase price for non-defective returns
- No fees for defective products or manufacturer errors
Exclusions:
- Opened/downloaded software (except manufacturer errors)
- Custom-built servers and special configurations
- Products beyond 30-day window
HP Product Returns
Return Options:
- Standard Returns: 30 days from delivery date
- Proof-of-Concept Program: 60 days for up to two eligible HP video systems
- Refurbished Products: 10-day window for HP Business Outlet items
Requirements:
- Original, resalable condition with manufacturer packaging
- All accessories, software, manuals, and registration cards included
Fees:
- Up to 15% restocking fee for opened, non-defective returns
- 25% fee for refurbished products after 10-day period
- No fees for defective products or manufacturer errors
Non-Returnable:
- Downloaded software and opened software packages
- Large format printers (unless defective)
- Opened consumables (ink, toner, batteries)
Microsoft Product Returns
Return Windows:
- Software Licenses: 30-day return window
- Software Subscriptions: 7-day window for prorated refunds
- Hardware Products: 60-day window for Surface, Xbox, and similar devices
Special Considerations:
- Software keys are immediately revoked upon return initiation
- Download links deactivated within 5 days
- Complete quantity returns required (no partial returns)
Non-Returnable:
- Digital goods (apps, games, movies, books)
- Digital gift cards and service cards
- Activated software after key usage
Sharp Product Returns
Standard Terms: 30-day return window for imaging equipment
Requirements:
- Serial number tracking for all equipment
- Complete system returns for multi-function printers
- Original packaging without damage or markings
Specialized Items:
- Toner/Ink: Must be unopened and within expiration dates
- Professional Displays: Subject to specialized return conditions
- Installation Services: Separate cancellation policies apply
Exclusions:
- Custom-configured equipment
- Demonstration units
- End-of-life/discontinued models
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Government-Specific Requirements
Enhanced Customer Protection
Government customers receive warranty and return policies equal to or superior to commercial customers, as required under Texas law and our TxDIR contract terms.
Security & Compliance Requirements
Data Sanitization:All IT equipment returns must comply with NIST SP 800-88 media sanitization standards before return.
Required Documentation:
- Government property/asset tag numbers
- Security classification levels (when applicable)
- Data sanitization certificates
- Chain of custody documentation
- Agency authorization signatures
Federal Compliance:
- FISMA (Federal Information Security Modernization Act) compliance
- Section 889 NDAA supply chain security verification
- FedRAMP considerations for cloud service equipment
Record Retention
All return documentation is maintained for seven years after contract completion, subject to DIR and State Auditor review requirements.
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Shipping & Packaging Instructions
Packaging Requirements
- Use original manufacturer packaging only
- Include all original components, accessories, and documentation
- Package items to prevent damage during transit
- Do not write addresses or RMA numbers on manufacturer boxes
Shipping Details
- Customer Responsibility: All return shipping costs (unless ManEvSis error)
- RMA Labeling: Print RMA number on shipping label only
- Shipping Address: Provided with each RMA authorization
- Tracking Required: Maintain shipping confirmation for records
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Non-Returnable Items
Universal Exclusions
- Products without valid RMA authorization
- Custom/configured products marked as non-returnable
- Returns received after 30-day deadline
- Products not meeting resalable condition standards
- Incomplete returns missing original components
- Equipment that cannot be properly sanitized
Security-Related Exclusions
- Products with compromised chain of custody
- Items showing evidence of tampering
- Classified equipment without proper declassification
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Warranty vs. Returns
Return Policy (Within Time Limits)
Subject to all terms and conditions outlined above, with potential restocking fees and current pricing credits.
Warranty Service (Beyond Return Windows)
Handled through manufacturer warranty programs with no restocking fees for legitimate warranty claims. Different processes apply for advance replacement and warranty support.
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How to Initiate a Return
Step 1: Contact ManEvSis
Email: returns@manevsis.com
Phone: 512-240-9129
Business Hours: Monday-Friday, 8:00 AM - 5:00 PM CST
Step 2: Provide Required Information
Submit all required documentation, including government-specific paperwork and security compliance forms.
Step 3: Receive RMA Authorization
You'll receive your RMA number and detailed return instructions within one business day.
Step 4: Prepare & Ship Products
Complete data sanitization (for IT equipment), package items properly, and ship to our authorized facility.
Step 5: Credit Processing
Credits processed within 14 business days of receipt for government customers.
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Customer Support
ManEvSis Customer Service
Email: support@manevsis.com
Phone: 512-240-9129
Emergency Support: 512-820-6275
Security Issues: 512-364-0175
Business Hours
Monday-Friday: 8:00 AM - 5:00 PM CST
After-hours support available for government emergencies
Legal Compliance
This return policy complies with all applicable federal and state regulations including:
- TxDIR Contract DIR-CPO-5851 requirements
- Texas Deceptive Trade Practices Act
- Federal Acquisition Regulation (FAR)
- NIST SP 800-88 media sanitization guidelines
- Federal Information Security Modernization Act (FISMA)
- Magnuson-Moss Warranty Act
Government customers receive enhanced legal protection under applicable federal and state laws beyond standard commercial return policies.
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Policy Updates
This return policy is subject to modification based on manufacturer policy changes and regulatory requirements. Government customers will be notified of any policy changes in accordance with our TxDIR contract obligations.
Last Updated: August 24, 2025
Effective Date: August 24, 2025
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Questions about returns? Contact our customer service team at returns@manevsis.com or call 512-240-9129.
ManEvSis LLC is committed to providing exceptional service to government organizations through our TxDIR cooperative purchasing contract DIR-CPO-5851.
