DIR-CPO-5851

ManEvSis LLC is dedicated to providing exceptional return services for government organizations across Texas and beyond. Our policy ensures protections that meet or exceed those offered to commercial customers.

All returns are processed through our authorized distribution partners and are subject to manufacturer-specific terms and conditions.

Return eligibility depends on our distribution partners having return rights with the respective manufacturer.

Return Authorization Process

1. Electronic RMA System

   1. All returns require pre-authorization through our electronic Return Merchandise Authorization (RMA) system. This ensures proper tracking and expedited processing for government customers.

2. Timeline Requirements

   1. RMA Validity:30 days from issuance

   2. Return Deadline:Products must be received within 30 days of RMA date

   3. Processing Time:Government customers receive credits within 14 business days

   4. Late Returns:RMAs received after the deadline will be rejected and returned at customer expense.

3. Required Information

   To initiate a return, please provide:

   • ManEvSis Sales Order or Customer Purchase Order Number

   • Manufacturer Part Number and Product Description

   • Quantity and Current Product Condition

   • Detailed Reason for Return

   • Serial Numbers for serialized equipment

   • Government property/asset tag numbers

4. Return Categories & Requirements

   Dead on Arrival (DOA) / Defective Products

   Products that fail to function properly upon initial use are eligible for DOA returns according to manufacturer policies.

   Requirements:

   • Report issues immediately upon discovery

   • Include all original packaging, components, accessories, software, and manuals

   • Some manufacturers require direct returns or have limited return timeframes

   Factory Sealed Product Returns

   Unopened products in original manufacturer packaging may be eligible for return.

   Condition Standards:

   • New, clean condition without stickers, markings, or attachments

   • Unopened, undamaged original packaging

   • All original components, accessories, software, manuals, and registration cards included

   • Products must be in completely resalable condition

   Credit Terms

   • Credits issued at current market price or original purchase price, whichever is lower

   • Government customers protected by most-favored pricing policies

   • Additional manufacturer fees may apply

   • Processing completed within 14 business days for government accounts.

1. Enhanced Customer Protection

   1. Government customers receive warranty and return policies equal to or superior to commercial customers, as required under Texas law and our TxDIR contract terms.

2. Security & Compliance Requirements

   1. Data Sanitization:All IT equipment returns must comply with NIST SP 800-88 media sanitization standards before return.

      1. Government property/asset tag numbers

      2. Security classification levels (when applicable)

      3. Data sanitization certificates

      4. Chain of custody documentation

      5. Agency authorization signature.

   2. Federal Compliance

      1. FISMA (Federal Information Security Modernization Act) compliance

      2. Section 889 NDAA supply chain security verification

      3. FedRAMP considerations for cloud service equipment